Frequently Asked Questions

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Frequently Asked Questions 2017-12-13T11:34:14+00:00

We get asked many questions all the time about different aspects of removals, here are some of the most common questions and answers.

How Long Will My Removal Take?

The duration of your removal will depend on a number of things such as the amount of furniture and possessions you have, the distance between you departure and destination.

How long your removal service will take will also be dependent on other factors such as moneys being exchanged and waiting for key to new premises.  Most removal services take anywhere from 3 to 7 hours but there can often be times where times are outside of this range.

Are You Insured?

InstaMove is a full insured removals company, with Hire & Reward van insurances on all of our vans along with Goods in Transit insurance cover up to £10,000. At InstaMove we also have public liability insurance to cover any eventualities.

What Will My Removal Service Cost?

The cost of a removal service various greatly as there are so many different factors that have to be considered such as the amount of furniture being moved, the number and size of vans required to move that furniture and also the number of staff require to complete the task in an efficient and timely manner to ensure a quality service to the customer.

At InstaMove we offer a fixed price quotation with no hidden costs to the customer. Our customers understand all of our costs prior to their removal service being carried out.

Do You Dismantle Furniture?

We do not dismantle furniture at customer’s homes, unless dismantling has been agreed for specific items of furniture.  Any items of furniture that are too large or unable to be removed as a full piece should be removed prior to move day ready for the removal team to carry out the removal.

Items such as large wardrobes that have not been dismantled may not be taken by the removal team on removal day.

Are Your Staff Fully Trained?

All of our removal staff have years of experience in carrying out both domestic and commercial removals.  Each removal team member knows how to lift and carry your furniture the best way to ensure your items reach you in the same condition they were taken in.

How Many Vans Will You Need?

This will depend on the amount of furniture that you a looking to move and also the circumstances of your move, such as being in a chain. In some circumstances it may be possible to use one van instead of two or three, which keeps the costs down for you.

How Do I Pay For My Removal Service?

Once you have a confirmed date set give the InstaMove Removals team a call.

How Big Is Your Storage Space?

We can arrange for storage of furniture and personal items in spaces ranging from 50 sq ft to 250 sq ft.  We are also able to arrange storage in small facilities where more personal storage is required.

Do I Have To Empty Furniture?

All wardrobes should be emptied into wardrobe cartons or folded in boxes for transportation. Any smaller items of furniture such as chest of drawers or bed side tables should also be emptied as to avoid the contents being damaged during removal and transportation.

Do You Provide Packing Materials?

We can provide a range of different boxes to suit all customer needs. Please see the packaging section of this website.


Here is a small selection of reviews from our Facebook page. You can read the original review posted by the person by clicking “Facebook Review” under their name in blue.

friendly reliable service always.number 1

Louise Halliwell

Fantastic service, punctual, polite and efficient. Best removal company we have used. Highly recommended.

Hel Cooley

Provided a brilliant, efficient and friendly service whilst being great value for money! Wholeheartedly recommended. Thanks guys smile emoticon

Alison Pilkington

Would highly recommend! Helped my parents move today & were fantastic. Such reasonable price too.

Kerry Lonsdale

Great company that take very good care of your stuff.

Chris Diamond

Great service at great prices. Would definitely recommend

Jamie Bear Hawkshaw

Was really happy with the service provided could not have been more helpful especially when I gave up towards the end. Would recommend to everyone I no, thanks very much for making my move a lot less stressful

Kirsty Offlands

Friendly and punctual, would definitely use again and would recommend to family and friends.

Philip Taylor

Absolutely brilliant, quick and efficient service, but also a complete quality service! Over-joyed with the professional nature of their job!! Trust-worthy!!!! Extremely trust-worthy!!!

Caroline Owen

Helpful friendly reasonable rates clean reliable. .. even offer out of business hours services/weekends. … just call and ask!

Paul Jackson